Managed Technical Services
We deliver outsourced SRE, technical support, and managed service operations to SaaS, cybersecurity, and fintech businesses across Europe.
Our services Talk to usWhat we do
From day-to-day ticket handling to full SRE operations — we plug in as your technical team, so you can focus on building your product.
Full ticket handling, escalation management, SLA ownership, and knowledge base management. We act as your dedicated support team under your brand.
€2,000–€5,000 / moPrometheus, Grafana, Alertmanager, and PagerDuty. Incident response, on-call coverage, post-incident reviews, and proactive reliability improvements.
€2,500–€4,500 / moWe operate as your support team under your brand. Ideal for cybersecurity and MSP-focused vendors that need to scale without adding headcount.
From €1,500 / mo3–6 month embedded engagement. We build your support function — hire, train, write the playbooks, set KPIs — then hand over a fully operational team.
€600–€850 / dayShort-term advisory for fintechs and payment firms on compliance technology stack, vendor selection, and implementation. Central Bank of Ireland regulatory context.
€150–€200 / hrAWS, Kubernetes, Ansible, and Terraform. Infrastructure automation, cloud cost control, CI/CD pipeline support, and platform reliability engineering.
Day rate availablePricing
No hidden fees. We agree the scope and pricing upfront. All engagements are monthly or day-rate — no long lock-in contracts required.
All prices are exclusive of VAT. Custom packages available for multi-service engagements.
How it works
We keep onboarding fast and friction-free. Most engagements are fully up and running within five business days.
We learn about your product, client base, support volumes, and pain points. No commitment required.
We scope the engagement, agree SLAs, tooling, and reporting cadence, and confirm pricing.
We integrate with your ticketing system, documentation, and team. Live within one week.
Monthly reporting, regular check-ins, continuous improvement. We scale with you as your client base grows.
Why Tavion Ltd
We're not a generalist IT firm. We specialise in the exact environments where SaaS support and SRE work is hardest — cybersecurity, fintech, and regulated platforms.
Cybersecurity SaaS expertise — direct product experience with email security, DNS filtering, threat detection, and MSP tooling at Ireland's largest indigenous cybersecurity company.
Live fintech SRE experience — currently supporting Verification of Payee and Open Finance infrastructure for 200+ banking clients in a regulated environment.
KYC/AML compliance background — hands-on experience with Central Bank of Ireland regulations, financial crime prevention, and real-time payment compliance.
Full technical stack — Linux, AWS, Ansible, Kubernetes, Prometheus, Grafana, Jira Service Management, REST APIs, Python.
AI & automation fluency — MSc in Artificial Intelligence; able to evaluate and implement AI-assisted support tooling and operational automation.
EU-based, English and Portuguese fluent — support EMEA and LATAM client bases across time zones from Ireland.
Sectors
Ready to talk?
Tell us what you need — we'll come back with a proposal within 48 hours.
jean@tavion.ie